I am very happy With everything.
We had a great time.
Places, staff, guide driver are very helpful, simpatic and really professional.
The food was wonderful everywhere.
Thanks for great time and enjoyable experience.
My experience was profound I loved every second of it and wouldn’t change a thing about Zara Tours.
Please send my regards to Mama Zara. I will come back soon with my friends.
Dear Mrs. Zainab Ansell,
First, we would like to introduce ourselves. My name is Valeria and my friend’s name is Dayana, both from Brazil.
We climbed Kilimanjaro on July 2017 with your company, Zara Tanzania Adventures and we are writing to speak about the team that was with us on the mountain. We are very grateful to all of the group.
Climbing Kilimanjaro is an unforgettable and unique experience and we had a chance to do that with a very good and special team. They were eleven
men: 1- Yesse, the guide chief ; 2- Maisha, the guide assistant; 3- Juliasi, the cooker; 4- Leonard, the waiter; 5- Izidori, who took care of our private toilet; 6- Mgashimu, porter; 7- Hillary, porter; 8- Elimokozi, porter; 9- Alibert, porter; 10-Waleme, porter; 11- Masai, porter.
Everything was perfect because they did their hard work very well. Yesse knows the mountain very well and he is able to help people on their demands. Walking behind Maisha was perfect because he knows how to make our body supports the challenge. Eating Juliasi’s meal was so good.
Leonard, our waiter, is also perfect and gentle. Our private toilette was very clean all the time and our baggage was carried with care along the trek. All of these men were so kind and respectful with us and we are very grateful to them.
For sure, we were able to climbing Kilimanjaro on the last day only because Yesse and Maisha were with us.
Because of that, we highly recommend them. In fact, we highly recommend all the team. Zara company can be proud of this team.
Dayana and Valeria (also called, Mama Simba because I am 60 years old)
Dear Zainab and Kitondo
Thank you very much for a really god safari tour. We enjoyed it so much. We felt safe all the way from when we were picked up at Kilimanjaro airport and on the Safari and back to Springland Hotel again. We had big and exciting experiences. It was all well arranged.
Also thank you to all the staff at Springland Hotel. For the kindness and hospitality, they showed us. And to Daniel, Godlisten and Elias for giving us and unforgetable Safari.
We won`t hesitate to recommend you.
It was one of the best trip I ever had.
One week before arriving Yesse Lema made contact with me and wanted to get to know our group. After arriving three day before Yesse came to my room and introduced himself in person and advised us he would attend the hotel at 4:00 the day before and explain the trip and make sure we had the right equipment and what food we liked, On day one Yesse introduced assistant guide Hiliery Kombe and Maisha Francis and our adventure started, We could not have had better Guides, they worked very hard to meet our every need.
We would not have summit if it wasn’t for the superb effort by these three guides. I can not say enough about their effort to get us to the summit.
I will always remember their extraordinary effort to get all four of us to the summit.
Always will be in our hearts
The safari was a 5 day and was also very good Paul tried his best to get the best positions for picture taking and cleaned the vehicle every night .
Thanks to Zara tours It was and absolutely fabulous trip.
You exceeded our every expectation.
Thank you again
Zara Tours, Moshi , Kallimanjaro
We took a trek up to Mt.Kilimanjaro in December 2011 through Gap Adventures but, stayed at your hotel. As we understand , the trip was organized by your company. I am writing this letter to express our gratitude. The service staff at Moshi, Springdale hotel was fabulous. They demonstrate care and professionalism. I avail this opportunity to express our personal gratitude to our guide Mr.Colman Temba and his team for incredible leadership and dedication to customer care. We would never make to the summit with their help. As head guide Mr.Temba exhibited many of the qualities that are essential to a successful climb. The team worked in such a harmony that our expedition turned into a dream of a life time. We like to thank you all for wonderful hospitality and professional service.
Dear Zara Tours,
Nick and I had fully intended to have a conversation with Zainab prior to our depature, but she was busy both times we went by her office. So hopefully this note will get to her some way. Just wanted to say that we had a fantastic experience with Zara, and Festo was a HUGE part of it. He is the reason why every single person in our group made it to the top, including me! His guidance helped us avoid altitude sickness and various other ailments climbers generally experience. His encouragement – “Have a strong mind, think positive, you are going to make it” quite literally pushed me to peak (I repeated the phrase to myself countless times on the ascent to Uhuru!). I always felt safe and taken care of during the 7 days we were on the Mountain; Festo and his team are simply exceptional! Thanks for your time. It would be greatly appreciated if this note gets passed on to Zainab.
My group recently climbed Kilimanjaro with your company (Mellups party) and first of all, I can not thank you and your guides enough for the experience of a lifetime. We were treated like family. Thank you,
I just wanted to thank you for the wonderful experience we had with you. My friends and I hiked the seven day Machame trail with our guide Innocent and assistant guide Mohammed. The staff at Springlands bent over backwards to make us comfortable, especially the owner, Zainab Ansell. Thank you, Mama! We had a great time!
Hi Joram and Zara, Further to my sisters email below, I also wanted to say a HUGE thank you for organising such a wonderful trek and accommodating me with our request for Bugga and Samwell as our guides. Our experience in Tanzania was unforgettable, and I will make sure we always recommended Zara tours to anyone wishing to travel to Tanzania. Our biggest thank you must go to our guides and porters. Without them we would NEVER have made it up that mountain, and in particular on summit night when Bugga, Samwell, Thomas and Daniel went out of their way to ensure we all pulled together as a group and encouraged each other to keep going.
The four of them together were the most inspiring men and never once let us give up, or think we were not capable of making it to the summit. Bugga went as far as to continually warm my hands which were frozen and felt like they were going to fall off! I have written a testimonial below which you can use on your website if you wish:
“Thank you Zara Tours for organising the most incredible experience of our lives whilst trekking Mt Kilimanjaro to raise money for cancer in memory of our wonderful mother.
The highlight of the trip, including the summit, was enjoying the company of our incredible guides Bugga, Samwell, Daniel and Thomas (now friends for life) who made the journey so rewarding. They never once let us believe you would not make it to the summit, and continually motivated us to keep going, and sung and danced to entertain us when we most needed it. Their support and guidance was invaluable. So thank you to Zara and your team for such a rewarding journey.”
“To the Zara Team,
We would just like to thank you all for making our Kilimanjaro Adventure so memorable. We did the 6-day Marangu route in aid of the Ovarian Cancer Research Foundation in Australia and to celebrate the life of our beloved mother who passed away. We managed to raise over $17,000 between 4 of us.
Thanks to your team of amazing and experienced guides and porters, each member of our team successfully summited. We would like to thank them personally – Bouga, Samwell, Daniel and Thomas!! Thank you all so much, you’re stars!! We miss you already! We also encourage anyone looking for a lifetime adventure, to contact Zara Tours, and get involved! You will be amazed!
Jem, Melo, Papa Simba, Liza, Mick, Julie”
All my best Zara and thanks again Kind regards,
Dear Zara tours,
I Just returned from a great trip to Kilimanjaro and two days safari. I just want to let you know that I am very happy about the way things went. I found that everything was very well organized. The guides were great. On kilimanjaro I went with Isack Samson who did a great job and made the trip a great succes. On the safari I went with Peter Minja who had great knowledge about all that we saw. He was very nice and polite and willing to make an ekstra effort to ensure a trip of of the ordinary. I will definitely recommend zara tours and the two guides, that I went with.
All my best Zara and thanks again Thanks for an outstanding trip.
I’m just back from a wonderful trip up Kilimanjaro, and would like to tell you what a wonderful job Gilbert and Jimmy did. Gilbert was my guide, and Jimmy was my assistant guide, as well as pitching my tent and serving me my food every night.
I believe there were originally going to be two people in my group, but the other person must have canceled, so that meant that I had an incredible amount of one-on-one attention lavished on me. Gilbert was a very enjoyable hiking partner, and he did many extra things for me that he didn’t have to do, such as taking me on a side trip one evening when I expressed an interest in exploring. His English is excellent, and he is a fountain of information, not just about the natural history of the mountain but also about politics, history, and culture. He was conservative at first about keeping me safe, but once he got to know me and was able to appraise my physical abilities and level of experience, he allowed me more latitude, which made the trip a lot more fun.
Jimmy, however, was the one who really rose to the occasion on this trip. On summit day, Gilbert asked him to accompany us for safety, so that we would be a group of three rather than just two. Jimmy went in front and I went in the middle. We passed the other groups, and by the time we were nearing Stella Point we were about an hour and a half ahead of the next group back. At this point it was becoming more and more clear that Gilbert was seriously sick. He hadn’t been on the mountain since before the rainy season, so he probably wasn’t quite as acclimatized as he could have been — and of course altitude sickness is notoriously fickle. Although I kept trying to convince him to head back down, he insisted on coming up as far as Stella Point, where he waited in the wind while Jimmy guided me to Uhuru. Jimmy was very confident, and obviously knew the mountain extremely well. In my opinion, Jimmy’s performance in this difficult situation is the best possible indicator of his readiness to step up to being a guide.
I was a little hesitant about whether to tell you the details of this summit day, since I didn’t want to create any negative impression about Gilbert. But after all, we’re all only human beings, and we work within our physical limitations. I think the way Gilbert persevered up to Stella Point showed an iron will. Furthermore, his decision to have Jimmy come up with us turned out to have been exactly the right decision for both everyone’s safety and my own success in reaching the summit. His level of experience, maturity, and good judgment set up the situation so that everything turned out OK, even when something went wrong.
Dear Zara Tours,
I just wanted to compliment you on the outstanding service we had on our recent Kili climb on the Lemosho route (June 4th-10th). Our guides were outstanding. Yahoo! was an incredible leader who managed the day to day operation of the camp and climbing in a calm and thoughtful manner. I also want to compliment Jacob, Hamesi, and Soloman as well as all the others for their thoughtful and patient assistance on the climb. I couldn’t have done it without their help and expert guidance. Thanks for making the TDS climb such a successful experience.
I recently booked a tour through your company (sustainable package 2) and just wanted to write and let you know how pleased I was with the entire experience. Everything exceeded my expectations and I am so grateful for the experience I had with your organization. Your hotels are beyond amazing. Your staff (at the hotel, the guides, safari drivers, etc) are all so friendly and helpful. I was especially pleased with the Highview hotel. The hotel’s walking guide took us on a tour of the hotel grounds and the coffee farm and was extremely knowledgeable about everything, including plants, animals and history of the area. I enjoyed this experience very much. When I return to Tanzania I will definitely be booking with Zara Tours again. Thank you so much, it truly was the trip of a lifetime!
The journey to the summit of Uhuru Peak was undoubtedly an once in a life time experience for us. Our gratitude to all the kindness and care we received from our guide Nechi, his guide assistant Shaio and their team of porters in each and every step of the way cannot be expressed in words.
We will never forget our 7-day climb up Kilimanjaro and the incredible group of dedicated young men that made possible for us to accomplish it.
Through all our stay in Tanzania we felt blessed to count with the first class service offered by all Zara’s staff members, including hotel receptionists’, waiters, cookers, drivers, gardeners …
We’ll highly recommend Zara Tours and Nechi’s team to anyone interested in reaching the roof of Africa.
Thank you Zara Tours, Nechi and team! We wish you well.
I recently went to Tanzania and did both Kilimanjaro (Lemosho route) and a 5 day safari with Zara.The trip was excellent, and was more than I could ever have imagined.
What made it amazing was my trek guide Charles Thadey Shayo. He was so incredible, I would and will recommend him to anyone. It is rare to find someone that looks at the big picture, who understands hospitality and is so genuine – in two languages!
He and our waiter Dilunga, were teaching me Swahili, were friendly, interactive and a pleasure to be around.
I have kept in contact with Charles, and I am actually now planning to return to Tanzania, and have encouraged my friends to do the Zara safari (our guide Emmanuel was really great as well).
I just wanted you to know how incredible these workers are, they are so valuable and promote Zara in such a positive light. It really made the difference for me. I work in non-profit and hospitality so these qualities are really important for me.
Thank you again – it was a life changing trip and I cannot wait to get back to Moshi.
We had in September 2012 unforgetable holidays in Tanzanias national parks. Your guide nicknamed Josh and driver Mohamad showed us country, people and best of all the wildness of animals. It was fantastic!
Please forward them our special greetings.
We got home yesterday.
Thanks so much for leading an unforgettable trip to Uhuru! Your and your team’s great service, continuous upbeat attitude and good humor made the trip a winner, despite the rain and snow every day. I will never forget the way you and Victor helped Stephan down the mountain when he got the altitude sickness – he is now completely recovered, and the way you, Husseini and Ashmani kept us going to the top. It is this dedication that will make us recommend you and Zara Tours.
Dear Sir or Madam,
We are writing this email to commend Hamsa for the fantastic wildlife safari tour he guided us on from Dec. 31, 2012, through Jan. 6, 2013. Hamsa was extremely knowledgeable about the different parks & conservation areas we visited and the wildlife living there. He had an incredible talent for finding rare animals such as lions, cheetahs, leopards, rhinos, and many others! Hamsa was an excellent driver and got us safely to all of our destinations. Hamsa is very personable, answered all of our many questions and was very patient while we took photographs. We had a great time traveling with Hamsa! If we came back for another safari, we definitely would want him to be our guide. Please convey our sincere thanks to Hamsa for his efforts to give us a terrific experience on our wildlife safari.
Very truly yours,
Hello and Gruess from Salzburg,Austria,
We want to thank Zara Tours and specially Faustino and his Co-Guide Justin and all of his fantastic hard working team. (Very good food !!! thank you to the cook)
They made us an unforgetable and incredible time in November 2012. 7 days Machame Route – in the snowstorm Fasutino and Justin made us going up so easily we could not believe being up and watching the sun rise after the snowstorm
We highly recommend Faustino and his team to anyone who is interested in reaching the Uhuru Peak.
I can’t say enough wonderful things about Zara and am so glad we chose them! All the staff we encountered, everyone from the desk and wait staff at the Springlands Hotel to our guides and porters on the mountain, were amazing. Everyone we encountered seemed to have a good and always willing to help attitude. My husband and I must give the most thanks to our lead guide, Winford Mtui. He and David literally pushed and pulled me the last couple hours up the mountain, and provided so much support and encouragement on summit night. I was about to quit about four hours into the summit attempt, and Winford assured me I could make it to the top and we did make it to Stella Point. I think I would have so many regrets if I had actually quit so I have Winford to thank for this. Remmy has been very helpful also. I left a jacket at the hotel, and she actually found it and made sure it was mailed back to me. I received it in the mail today. We only had time for a 2 day safari at Manyara and Ngorongoro. I think our favorite night was at the Ngorongoro Wild Camp. What a beautiful property! We also had a lot of fun on the free city tour of Moshi. Rashid led us on the tour walking up and down main and side streets, and I am so thankful for this because I know we got to see parts of town that we may not have seen without a guide.
Thanks again to all the staff at Zara for making this a trip of a lifetime for my husband and me. This is definitely the best trip we have ever taken!
Dear staff at Springlands Hotel
Ashleigh and myself want to thank you for our time we had staying with you, before and after the climb.
All the staff were wonderful, helpful, caring, and happy. We arrived at Moshi on the 13th of January then we climbed
Kilimanjaro on the 15th of Jan , I found Spring lands to be like a hidden treasure and a safe place to rest.
We met a young man called Nur who did so much for us, in fact I called him my son, I tried to send him an email but it was sent back to us something was wrong with the address.
Nur introduced us to our guide, Milton, he also is an amazing person and its because of him that we made it to the top of the mountain.
They need a medal or an award for outstanding service.
I look forward to returning to Springlands hotel as I would like to climb Kilimanjaro one more time.
I have been telling everyone in Australia about my time in Moshi and our climb and Africa.
Thank you Thank you
We have been on a safari-week starting at 19 February. We got a safari guide with the name of Anthony Alex.
It was a fantastic week and we got to see many animals very close.
Anthony educate us in many things like the life of the animals, circle of life and eco systems. Now we understands a lot more when we are looking on TV programs with wild animals.
The success of the week was must due to Anthony.
Thank you for a fantastic week.
This email to let you know about our feedback on our safari trip:We really enjoyed it and had a great time in Tanzania! ;-)Driver, mr Nelson Maglan was nice, devoted to do it best to drive us to great places, sympathic, teaching us a bit of swahili, etc. He was really cool and we will recommand him to our friends for next safari trips.
We also really appreciated the time you took to answer all our queries when questions rose. Thanks for that ! 🙂
Thanks and kind regards,
SPRINGLANDS HOTEL was a surprise for me an wonderful. I was traveling with WIKINGER and ZARA TOURS an was thrilled. Many thanks to everyone for everything. I’m so happy about my trip to Tanzania in Africa. I was on the Kilimjaro and have experienced a wonderful safari – just great. Here are some photos from my trip for you.
For me, a life-long dream came true and I thank all of !!!!!!!!
JAMBO JAMBO KILIMANJAORO. . . Christian Eckert – Our SUPER GUIDE was prepared as WIKINGER for Kilimanjaro and Safari He always knew EVERYTHING and declared like So we flew with him trustingly into the distance With his experience and then POLE POLE All we really came to on Kilimanjaro .This moment is not to describe and will be remembered forever in the memory,Then we toured on through Tanzania Of the Big Five were all there for us! We could hardly believe it – but it was true and so the Serengeti was wonderful for us Christian – I thank you again for EVERYTHING in this way and wish you again and again: GOOD TRIP
I would like to tell the world what an amazing experience is climbing the Kilimanjaro, we were a group of 5 girls, 3 guides and 19 porters…. A life changing experience. Raymond, Felix and Julius (Lara), have been the best guides ever. So much fun and knowledge. I will climb it over and over again with them. I recommend to anyone Zara tours and especially Raymond, Felix and Julius as guides, they will make sure you make it to the top… BEST TRIP EVER!
Dear Sir or Madam,
At the end of September we had a very wonderful Safari in Tanzania organized by your Organization.
We had some very interesting and funny days made true not only by your staff in High View Hotel
and Icoma Wild Camp, but also by our german speaking guide Goodluck and our driver Robert. They both
made this journey unforgetable with their knowlegde. We very much appreciated the stay in Tanzania and
hope to come back sometime in the future.
Is it maybe possible to hand over the attached picture to Goodluck and Robert with a very big “asante sana”?
Thank you very much
Four friend and I climbed Mt. Kilimanjaro in December 2013, during christmas. We had Africa Safari who cooperate with Zara Adventures and were well cared for. I especially loved the guides (Edwin and Florian) and porters. Everybody were so friendly and had a smile in there faces despite the hard work. Our guides Edwin and Florian were kind, patient, helpful, strong men. Thanks!
I was grateful for our own toilet tent I realy appreciated that service! The food was good, the chief did a good work! …and the popcorn, that were something to look forward to! And the porters, my good, they walk with our bags and it looks like no problems!
We were very well cared for! For example: One of my friends got sick and our guides took care of him and had him under surveillance. With the help of their little tricks they got Simon on his feet and he was one of those who then reached the top. It was a turnaround that! :). Edwin helped me down from the mountain. An old injury to the knee, ligament, made itself reminded. It made my muscles being lazy during the descent from the mountain. But with sticks and Edwin I manage go down from the mountain. I appreciated Edwin very much with his patience and for our chats down the mountain. Florian was also absolutely wonderful! Care for us, lookin after us and could set the pace for our group, had good sense of humor (which we all appriciate) and had a lot of knowledge about the flora around us. With those two we had luck!
Edwin and Florian was well respected of everyone we met. And we respected them a lot! They have a lot of knowlede about the mountain, the flora, sickness, leadership, people skills, good decision makers, good knowledge of medicine, empathy, humor, caring and interested in other people. Furthermore, many good tricks that will come in trials while on Kilimanjaro. The two of them with the porters are a very good team. Thank you for leeting us having them during or visit at Kilimanjaro!
On Friday morning the 28th, I think it was. Simon and I search for Edwin at our hotell but couldn´t find him. We had some things that we wanted to give him, Florian and our porters some things. We had to give our things to a work colleague. We hope that our things reach Edwin and that something came to benefit!
This is a most gorgeous, unique place in the world. I’m so glad I got to experience it, despite my knee. And it is definitely challenging and definitely worth the effort! Send my best to Edwin and Florian! ….and if they would get the idea to climb Kebnekaise an afternoon;), we will of course help them up! 🙂 Kebnekaise is the highest mountain in Sweden (only 2,099 meters).
I looked after or guides at facebook and website, but I couldn´t find there Pictures :(.
Dear Zara Team,
we were climbing mount Kilimanjaro with you end of last year (voucher-number 2013/12/255), but we were coming back a day earlier and therefore did not get the chance to stay at Springlands after the climb but we’ve got rebooked to a place in Moshi (Leopard hotel) instead. However, we’ve given the staff at Leopard hotel the feedback-sheet which we’ve received at the end of the climb, but we’re not sure as to whether this sheet has actually found its way into your offices. Therefore and due to the fact that we were absolutely hooked with your services, we wanted to provide additional feedback using this channel.
First and foremost, we’d like to thank for the perfect organization of everything. In fact, each and every step of the whole endeavor was just perfectly planned and we could enjoy every minute knowing that we’re in good hands. That started with the accommodation at Springlands and ended with the fact that we’ve asked for an earlier completion of the descent which subsequently got quickly organized to our full satisfaction. That brings us to the most important person: Freddy, our guide and friend. This guy is simply amazing and truly we can just recommend him and his services to each and everybody who feels like climbing mount Kilimanjaro as Freddy seems to be the key to getting there. Not only did he show professionalism, dedication and expertise but also did he care about us and his team whilst he did not forget to smile and be happy all the time. He seriously made our trip a great enjoyment and congratulate you at Zara for having such a great guy as your employee. However, we also would like to mention the rest of the team which we were also extremely amazed. Everything just worked out perfectly well (e.g. the stuff was always there and dry; the food was extremely delicious and we could not stop eating …) and we felt that the whole team knows what to do and is worth every cent.
So again, thank you very much for making our trip not just a great success but also a great enjoyment and please send our best regards to Freddy and the team. Again, Zara must be extremely proud of having such people working for them.
All the best from Austria,
Dear Stephen Waithaka – Zara Properties
We have had the best vacation of our lives. So we thank you so much for this splendid experience!
We stayed at Hotel Springlands Moshi, Hotel Highview Karatu, Serengeti Wild camp, and Ngorongoro Wild camp. All those places were top-nice and with a friendly, obliging and helpful personnel. We especially enjoyed Hotel Springlands, where the staff took the time to learn us some Swahili phrases, and the Serengeti Wild camp, where we felt like family J It was so great fun.
The safari – game drive was fantastic. We had Abubakar Atik excellently driving us, and sharing his great knowledge of the country, the animals, the people and nature. We saw so many magnificent views, and got so close to the wild animals, that we will never be the same again. Tanzania got under our skins!
So indeed this was an experience of our life time. The only problem is, that we are now dreaming, all the time, of going back to Tanzania, have to come back as soon as we can! And when we do, we will certainly use Zara Properties again.
The Zara team we had were brilliant and honestly we had not a single complaint as those guys made it memorable for both Selogen and myself. From their comforting words to their guidance throughout the trail and to their motivation on summit night .. They were brilliant !!!
We successfully summited !!!
Stanley , Hamisi and their crew just blew us away.
And if it weren’t for them we would not have had such a fabulous experience on such a majestic mountain
I have had the best guide ever, William is smart, caring,confident, experienced and he made my trip so great. I will definitely recommend him to others that are going to Killimanjaro.
My whole crew was great, they all did their best, to make my trip as good as possible. Great food, awesome waiter, and the porters were nice and helpful.
Your services will be recommended at my blog as well:
There is no doubt that we have a wonderful and unforgettable trip in Tanzania with ZARA Tours. Thank you very much! Moreover, we will recommend our friends consider ZARA Tours if they want to travel to Tanzania.
Abdi and Kitenja. I want to tell you how much Davis and I enjoyed the trek and appreciate your help and the help of your team. Your focus on our success summiting was noticeable from the start. Everything you did from carrying our day packs on summit day to helping Davis down when he bonked was immensely helpful. Your advice along the way was right on target. Your experience getting low-landers like us up to the roof of Africa was so obviously. While it was easy for you physically given your training, your understanding of what our bodies and minds were enduring was obvious. You likely can’t understand how much this means to us given that you climb the mountain so often, but you should know that Davis and I will remember and cherish this adventure for the rest of our lives.
Thanks also for the incites into Tanzanian culture. I find it interesting to compare and contrast cultures. There is a lot that we Americans can learn from the Tanzanian way of life.
I write to congratulate you on the successful running of ZARA tours. I was most delighted to see that Zara is owned and operated by a black woman (forgive the cliché), but it is worthy of note, particularly as I now live in the UK for school and this is not a common occurrence. You are dedicated to offering quality service at all levels to clients which is welcome, particularly as we are overtaken by profit-making organizations who only pay lip-service to client satisfaction in many cases.
I was most impressed by the attention to details, even the wearing of gloves by the persons at the buffet, the level of hygiene at the hotel, the pristine grounds and attentiveness of staff rivals any luxury hotel in any “developed” country, and even surpass some, it was a small place with a big heart, that’s the feeling I got. Thank you.
My main purpose for writing however is to express my awe and total respect for the guides and porters. Kitenja and Thomas, my angels on the mountain, without whom I would not have made it. “Uncle” Bruce or Brucie as he was affectionately called, was a competent and effective leader. Living, Saba, Ambrose, Peter and Jerry, and the others whose names I forgot, or I did not meet, Spice, who carried my bag.
The effort that they made to make sure all went smoothly was beyond expectations. We were well fed, on time in what is considered luxury, that could be expected in extreme camping. This they did without complaints, always smiling; without proper gears for protection of their own person.
There was a genuine desire to please, and most of all to ensure we all made it. They went beyond the call of duty, I recall Thomas wiping my nose and mouth after throwing up from mountain sickness, when I had no strength or desire to do those simple things J.
Everyone in the group were impressed and appreciative, to the point of even feeling a little guilty when they came to assist in packing sleeping bags or taking extra packs when we could not manage. There were no complaints from the group, just amazement at the amount of work and their strength and capacity to provide such service in such conditions.
Please convey our highest respect and appreciation. I am now back and proudly say to family and friends I climbed Kilimanjaro, knowing very well that I could not have done it without my angels. They are awesome people. My love, appreciation and utter respect I give and humbly submit that I will always carry them in my heart.
I hope to be back in short order to do some work at the orphanage and to see them again. I would love to stay at Springlands once more so I will keep in touch and do my booking directly.
I wish you all the blessings for continued success in your business as you enrich the lives of others and create amazing experiences for people to discover Africa and themselves in the process.
As we say in Jamaica, One Love.
We enjoyed the trip a lot, and I will certainly recommend Zara to anyone wanting to visit Tanzania.
Be “in the wild” and in many ways feel secure, then go to Serengeti Wildcamp in Serengeti National Park. Nice place to stay, superb room for me and my 2 children (18 year girl and 15 year old boy). Employees perfect! I’m looking back with nice feelings and both of my children would like to come back “in the wild” and listening to the animals when the night comes “towards” you 🙂 Thanks for this experience Guys!!
We had a great stay at Serengeti Wild camp. We laid in our beds at night listening to lions and hyenas. Zebras and gnus passing our tent… This was awsome!!! The people who worked there were amazing. They made our stay super.
Our three nights at Serengeti Wildcamp was above all expectations! I was stunned by the food, the tents and the fact that you sleep in the middle of the savannah! During the night we heard buffalows and zebras grassing just next to our tent. And every night af 7 PM a hyena showed up. It was a bit scary at first, but the staff told us, that for them the hyena was just like a dog walking around among the tents.
The safari trip was one of the most exciting things i have ever experienced! And I can only recommend this camp. Delicious breakfast and dinner!
My nephew, Bradley Ranson and I were recently on one of your hikes to Kili (Marangu route)
July 14- July 19 2014
I wanted to be sure to let you know how wonderful your two guides were – lead guide, Ema (Emmanuel) and assistant guide, Salim
I personally don’t think I would have accomplished the hike without the help of Ema – the encouragement he gave me especially during the climb to the summit was outstanding
My nephew feels the same about Salim – a great pair guides
Lastly, the porters were great. I do want to make mention of Bob our waiter – he went above and beyond always with a great smile on his face (even when it was really cold outside).
I look forward to knowing that Bob will rise the ranks and hopefully become a guide someday – he has the personality and the charm.
Dear mrs. Zainab A. Ansell
We had an amazing safari trip in Tanzania and my boyfriend and i both agere that we have your driver Nelson, Maglan to thank for it.
We could not have had a better driver. He knew so many tings about the animals, he was really helpful and always in a good mood.
We would recommend him to others.
No dout that we had the best guide in Tanzania 🙂
It was a pleasure to meet and talk to you yesterday in your hotel.
Summarizing our conversation as you requested in writing I (and my 2 friends traveling with me) believe that everything worked perfectly well. From the first day to the last second when you drives us to the airport. Hotel excellent, service and facilities and special remark to include In the pack to use the hotel facilities plus room the last days before going to the airport. Good relief to take a shower after seven days in the mountain.
Being more specific on the journey to Kilimanjaro, let me say that we were amazingly surprised for all the logistics you have put in place moving stuff up and up and up and up and up and finally down, preparing the tents, food and other facilities in every single camp in a very precise and organized way.
Regarding all the team that travelled with us …all were 5 stars, from the guide Fernando to the last porter without forgetting the cooker and waiter.
But we would like to make an special remark to our guide and leader of the entire team. FERNANDO was great, supportive, always explaining all the things with the required details, being patient with us and the most important thing guiding us to the summit that was our goal.
You are lucky having someone representing Zara tours like he is doing.
Once again thanks and congratulations and do not have any doubt that I will pass my comment to Tuareg that was the company we used in Spain and to our friends in case they want to repeat our experience.
Dear Zara team,
We went on a trek to Kilimanjaro with Steven and Frederik and came back yesterday.
Would like to write and say thank you very much and that it has been one of the best vacation experiences We have ever had. despite the hardship of the route for first timers like us, I don’t think we would have made it up without the help of Steven and Frederik, who where some of the best guides we have ever come across and who always had our safety and spirits in mind.
We are writing this as we think we misunderstood the rating sheet after having talked to other people on the trek. We would in that regards like to mark the entire group effort as excellent and would definitely recommend Steven and Frederik to our friends who seemed super keen to do the venture themselves when they heard we where going.
Once against thanks for an amazing trip and apologies for any miscommunication in the ratings.
Please let us know if we can clarify upon anything
It is time to say Thank You!
The 21 of July 2014 we reached Uhuru Peak at 06.30 AM just in time for sunrise. I, Filip, Hakan and Leo would just like to send a big thank you to head guide Michael and his brilliant team. Michael, Justin and the rest of the team gave us such an awesome, once in a lifetime adventure with memories to cherish for the rest of our lives. Thank You!
We are so impressed by, with such an ease, Michael guided his team, all the logistics with heavy equipment, excellent service and food, and ‘pole, pole’ walking pace adjusted to fit our group perfect. Even though we had to experience a sad death among another group, we always felt safe and in the best of hands of Michael and his team, never compromising with our safety.
A big thank you also to Zara Tanzania Adventures. You must be so proud of your company and the people working for you. You are running an excellent operation!
I’m writing you to thank you for the wonderful experience we had climbing Kilimanjaro with Zara Tours in July this year.
We are very pleased with how everything was organised from your side (thank you for getting us to Uhuru peak!). We had a very good experience with our guide Salim who took us up to the top with great skills and motivation. Also, we much appreciate the flexibility that was shown from Salim’s side in adjusting our schedule to our loss of baggage at the airport. For your record, we will without hesitation recommend Zara tours as well as Salim to any of our friends planning a Kilimanjaro hike.
Once again, many thanks for an unforgettable experience!
In August of this year we had a very beautiful safari trip in Tanzania with your company. Our driver and guide was Goodluck.
We would like to thank again this amazing guy who was always very friendly, kind and attentive. With his great knowledge about the African nature and culture he always had an answer to our questions.
He always was very well organized and informed us about the daily route. Thanks to him, we were able to see “The big 5”.
Also we were very pleased with the accommodation and service in the Highview Hotel and Serengeti Wild Camp.
Our trip was an unforgettable experience and we will be back to Africa for sure, hopefully with your company and our good friend “Goodluck”. Please send our warmest greetings to him.
I like very much to express my gratitude for the very good treatment from your company.
To be 64 year and not in the best shape it would not be possible for me to achieve this with out a person as Gilbert and his team.
Big thanks to him and his team.
I ask you to give him the letter in attachment.
Beste hilsener / Best regards
I have just returned from the most amazing holiday.
We arrived at Kiliminjaro on Sat. l8th October and were introduced to HAMZA our Guide for the week.
HAMZA – was just wonderful so informative.
I travelled with my son, his partner and 7 year old grandson and my daughter. (Cathy Wills booked the trip) HAMZA was the perfect person to introduce the wonders of a Safari to us all. Just everything was perfect – animals of course, accommodation – congratulations to you all.
I made a Safari in October 2014 with ZARA Tours and spent a wonderful time in Tanzania. Our German speaking guide, his name was SALIM, was very qualified and competent and really a nice guy. Thank you very much for this wonderful experience.
My family and I have just recently finished a 7-day safari with your agency. We were accompanied the entire time by your staff member, Mr. Baraka Sospeter. And Mr. Kessy was our driver.
From the moment of our arrival to the time of our departure both of these men were constantly concerned for our comfort and well-being as well as committed to fulfilling all our wishes. Using his exceptional command of the German language and his extensive knowledge, Mr. Sospeter presented us much information about the land and its people. He was always courteous, polite and punctual, was always in a cheerful mood, and above all was always professional and thorough concerning our safety.
Mr. Kessy with his perfect knowledge of the area, was an ideal match and complement. At no time did we ever have the feeling he was not in total control of the situation or that he had put us in danger.
Lastly, although the Christmas celebrations fell in this period, both men never seemed tired or distracted.
I would like to sincerely thank you for an unforgettable week and ask you to please pass along this gratitude and thank-you to our two guides, Mr. Sospeter and Mr. Kessy
I recently climbed Mount Kilimanjaro with Zara Tours, and I wanted to thank the team for their great work. Frankie was the best guide I could have hoped for, and I had a wonderful experience because of his expertise and incredibly hard work. I wouldn’t have reached the summit if not for Frankie! The rest of the team on our climb was also very attentive and made sure that I had everything that I needed, and I appreciated everything that they did for me. I look forward to returning to Tanzania and Mount Kilimanjaro soon with Zara.
George: We were never given any evaluation forms to give feedback on our trek and safari guides. Please make sure this email evaluation gets to the right people, so that Filbert, Muhsin and Samuel get the credit they deserve.
Our 6-day trek at the end of December was everything we could have hoped for. Chief Guide Filbert and Assistant Guide Muhsin took care of our every need. Not only did they set the perfect pace for each part of the trek, they were also very knowledgeable about the plants we saw along the way, and were understanding and encouraging when we got tired. We would give them both an A++ grade. The porters, cook and waiter were also fantastic.
Our 5-day safari was similarly well-done. Our guide/driver Samuel was extremely knowledgeable about the animals and landscapes we encountered, and often did additional research in his books to answer our more detailed questions. He is a very safe driver, and an easy person to spend many hours with in a car. He gets an A++ grade as well.
We would highly recommend each of these three guides to any future guests. They are wonderful individuals, with excellent leadership and language skills.
Many thanks, also, for your part in arranging this most amazing birthday celebration (21st birthday for Sierra and 60th birthday for Bob) in Tanzania. It was truly a “bucket list” trip.
I had a wonderful time at Kilimanjaro last week and it was mainly thanks to the Zara crew that accompanied me.
I didnt get a chance to give some feedback or reccomendations or anything … Is there a way you could help me with that? Or any other way to show my gratitud besides the tip?
They were as amazing as the mountain!
Hi Zara tours staff,
I just wanted to say THANK YOU for your wonderful service and high quality experience you provided my husband and I on our honeymoon in late December.
Our luggage arrived 2 days late. When we first realized our luggage was not going to make it in time for the start of our Kilimanjaro hike, we thought we would have to miss the hike altogether. We were pleasantly surprised to learn that we could postpone our hike by one day (since Zara offers daily departures) and that our guide was willing to accommodate the new schedule. When our luggage still didn’t arrive the following day, our guide (David) helped us by taking us to the rental office and assisting us with picking out all of our necessary equipment.
We left for our hike on the 22nd, and in the meantime, the wonderful staff at Springlands Hotel was able to track down our luggage and have it waiting for us on arrival back to the hotel following our Kili hike. They even offered to send a porter up with our luggage to meet us halfway up the mountain (we decided against this since we had already rented everything we needed). We were incredibly pleased with this customer service, and also how friendly all of the hotel staff was.
Our guide for the safari (Mr. Mulo) was also wonderful – he had a great sense of humor and seemed to genuinely enjoy his job and showing us beautiful Tanzania.
We’d be happy to show this review, or a similar review, on Trip Advisor or whichever site you prefer, to let others know of our wonderful experience with Zara. We will certainly recommend your company to all those we know who are planning a vacation in Tanzania. (I also work in the international travel industry, so I will certainly be able to share this with many clients!)
Thank you for helping to make our honeymoon such a fantastic trip of a life-time! 🙂
I just wanted to pass this on to you….good work Hassan and Zara Tours!
Hello John, well I have had the time of my life and the safari has fulfilled every expectation. Thank you for arranging it for me. My driver/guide Hassan was excellent, a good driver and a fount of knowledge, I highly recommend him. The walk to the waterfall was quite tough as I had to do a bit of climbing and ford the river four times. But Imade it and had a brilliant Maasai guide called Equil. The morning walk to Lake Natron was a pleasant two and a half hour ramble. Hunting with the Hadzabe tribe was just amazing and most unexpected, I wasn’t sure what the visit would be about. The balloon trip was great and I would suggest it to everyone. At the moment the main migration is in South Serengenti so we didn’t see the vast herds and numerous predators but we did see lots of mixed herds and amazinglandscapes.
The lodge at Lake Natron was wonderfully quirky and a great location with excellent service and food. Ikoma tented camp was just like Out of Africa with hyenas banging against the side of the tent. Again brilliant service and food. Roika wild camp was fabulous, great accommodation, service and food and the sounds of elephants rumbling and lions roaring. What a place.
A really memorable holiday , probably my last great adventure. Thank you again John. Kind regards, Margaret Sent from my iPad
I’m hoping to see Macon tomorrow in Calgary!
We were very impressed with the planning, the route and acclimatization seemed better than other groups, and everything went as described.
All the equipment was good quality and in good condition.
Everyone at Zara was friendly and fun.
We never lost any weight because the food on the mountain was fabulous.
As Canadians the total price for us was a bit high, paying 1.4 to 1.5 times U.S.$
We were not happy with the mosquito nets at Springlands, they did not hang well.
Overall we were very satisfied and would recommend Zara Tours.
We loved the Tanzania trip… hats off to your team and we super love all our porters and guides too…. Babu/mango/richard and our waiter goliza(?) …
Will leave feedbacks soon in tripadvisor or your social media…
we’ve gotten to your group through out mountaineering group who have been using zara since 2006 so there’s no problem with spreading the word about you!
Thanks for making our trip memorable
We had an exciting visit to Tanzania. this was my second time with Zara. 10 yrs ago I also did a safari and climbed Kilimanjaro. Was successful this time also. One on my group needed to be removed from mountain second day and you guides were excellent and making all arrangements. We were all very happy with the set up and will recommend ZARA to our friends
I had a great experience with Zara Tours while I was in Tanzania. The staff at the Springlands Hotel took very good care of me and the overall experience of completing the 6-day Machame Route climb was one I’ll never forget.
There were a few concerns I had during this trip though.
(Pre-hike) I did not like having to pay $4 USD for a plastic bag to carry my sleeping bag/gear. I think it would be a reasonable expectation that if a sleeping bag is being rented, then it should come with a waterproofed bag to be carried in. If I’d known a bag like this was needed, I would’ve packed a couple of strong plastic bags for the trip. I don’t feel this was well communicated in the pre-departure checklist.
(Meals 1) It felt that there was far too much food prepared for each meal. From the start of the hike, I would leave a full third of each meal untouched. This was especially true of the pastas and potatoes. Even the lunches were too much to be finished.
(Meals 2) I did not like the breakfast porridge at all. This is totally a matter of personal taste, but it just didn’t agree with me and I don’t think I had more than a single bowl of it during the trip. The crew kept making more every day, even though I was leaving it untouched. There was often enough toast or other food, so filling up wasn’t an issue.
(Post-hike) The tipping process was very awkward. I was expecting to be part of a group and did not know I would be the only hiker in my “group”. I wasn’t prepared for being solely responsible for tipping the entire team. Perhaps Zara can provide more details on the make-up of each group, maybe a week prior, so the hiker has a better understanding of how much cash they need to have on their person.
The hike itself was amazing and my guide, Wilibard was fantastic. He took very good care of me and expressed a great deal of concern for my health and safety. Wilibard has great knowledge of the mountain and the region. He was able to answer all of my questions and provided excellent advice throughout my trip. Overall, I would definitely recommend Zara Tours to anyone who is interested in hiking Kilimanjaro.
Thanks for following up. My trip was phenomenal. Tanzania is an an amazing place and Kiliminjaro was a spectacular trip. Zara tours has a great staff at the Springlands hotel and assisted me in any personal excursion, outside of Kiliminjaro, that I made. Loved the team that i was paired up with in Amani, and Wilfred. The guides always gave us info about the different areas in the hike and assisted in getting us to the top. Couldn’t of asked for a better group to go with. The camps were set up nice and the daily agendas were all doable.
Thank you for everything and helping me have one of the best experiences of my life.